The SELLER will fulfill its obligations under the contract within a maximum of 30 days from the date of confirmation received by the CUSTOMER regarding the ORDER. In case it cannot fulfill the ORDER because the product is not available, the SELLER will inform the CUSTOMER about this situation.
The SELLER may deliver to the CLIENT a similar product at the same price, in case the requested product is not available, only after the CLIENT has been informed and declared consent.
The product will be delivered to the CLIENT through a courier company. Delivery method is door to door.
Unless there is an explicit agreement with the CUSTOMER, ET Storum have no responsibility for the risks associated with the products and services after they have been submitted to the courier company.
ET Storum will properly pack the products and services and ensure the transmission of the accompanying documents.
Delivery is considered fulfilled when the CLIENT's signature is received upon receipt of the transport document delivered by the courier.
All shipping costs are paid by the CUSTOMER unless explicitly mentioned in the product page or information as a PROMOTION or GIFT.
According to the law, the consumer has the right to inform the seller in writing that he refuses to purchase without paying a penalty and without giving a reason, within 7 (seven) working days from the date of receipt of the product or in the case of the provision of services - from the conclusion of the contract.
We emphasize that when the return of products whose packaging is damaged or incomplete shows signs of wear, scratches, bruises, electric shock, without accessories, without warranty, we reserve the right to decide whether to accept the return or to retain some of the value of the product - the amount that will be communicated to the CUSTOMER after the damage assessment.
Under legal law, upon return of the product, the refund will be made within 30 (thirty) days of return.
1) All product categories can only be returned if they are sealed:
2) The following product categories cannot be returned:
- Accessories and supplies (gude bars, chains, oils, trimmer lines, mower blades, trimmer heads, etc.)
- Hoses and quick hose connections
- Tools and accessories for ornamental lakes.